Law of Ukraine

“On the Public Emergency Aid Service Reached at the Single Telephone Number 112”

Date of entry into force:
April 8, 2012

The Law determines the legal and organizational grounds for operating the public emergency aid service reached at the single telephone number 112.

Article 1 of the Law provides definitions of terms used in it. For example, an emergency call is a notification of an emergency situation and an appeal in order to receive emergency aid using the public emergency aid service reached at the single telephone number 112 (hereinafter referred to as “112 System”).

According to Article 3 of the Law, the 112 System provides for organizing for public emergency aid in case of a threat or occurrence of emergencies. The 112 System includes public emergency aid centers reached at the single telephone number 112 (hereinafter referred to as “112 Centers”) created within the territorial bodies of the specially authorized central body of executive power in the issues of civil defense, operative dispatch services, and public emergency aid units that provide emergency aid to the public using telecommunication networks, software, hardware and other resources. The number used to make emergency calls is the single telephone number 112, as well as telephone numbers of the public emergency aid units. An emergency call is made free of charge.

The 112 System is governed by the Cabinet of Ministers of Ukraine, the specially authorized central body of executive power in the issues of civil defense, other bodies of executive power, and bodies of local self-government (Article 5 of the Law).

According to Article 6 of the Law, 112 Centers provide for:
  • receiving and processing emergency calls;
  • determining which public emergency aid units must be involved in providing such aid;
  • transmitting information on emergency calls to operative dispatch services;
  • cooperation between the public emergency aid units during the provision of such aid;
  • record-keeping and creating statistical reports, storing information on emergency calls.
Operators of 112 Centers receive and process emergency calls, and transmit information about the calls and their audio recordings (if necessary) to appropriate operative dispatch services. To ensure processing of emergency calls, operators of 112 Centers have the right to use information contained in databases of telecommunication operators, such as:
  • for users of landlines – the landline number, full name, title and address;
  • for users of portable (mobile) communications – the subscriber’s telephone number and location at the time of emergency call.
Operative dispatch services provide for:
  • receiving emergency calls and information about them from 112 Centers;
  • forming and promptly transmitting information on emergency calls to public emergency aid units;
  • informational support and coordination of actions of public emergency aid units, and monitoring of the provision of such aid;
  • informing 112 Centers about the time of arrival of public emergency aid units to the scene, and of the results of provisions of aid;
  • twenty-four-hour service.
Public emergency aid units provide aid in emergency situations according to the procedure established by the bodies of executive power and the bodies of local self-government to whose sphere of management such units belong. Information about the emergency call, the person making it, and the audio recording of the call must be preserved. Information on emergency calls is provided according to the procedure established by the specially authorized central body of executive power in the issues of civil defense.

Material and technical support of the 112 System is provided by the involved central and local bodies of executive power and the bodies of local self-government (Article 7 of the Law).

The final provisions of the Law also envision introducing appropriate amendments to Article 39 of the Law of Ukraine “On Telecommunications” and Article 5 of the Law of Ukraine “On Legal Grounds of Civil Protection”.
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